Frequently Asked Questions

Welcome to the Virdano FAQ page.
Here we’ve gathered answers to the questions our customers ask most often.
If you still need assistance, feel free to reach out — our support team is always here to help.

1. How long does delivery take?

Our estimated processing and delivery timeline is as follows:

  • Handling time: 1–3 days

  • Transit time: 5–12 days

  • Estimated delivery time: 6–15 days
    For full details, please review our Shipping Policy.

2. Do you offer free shipping?

Yes — all orders shipped within United Kingdom qualify for free shipping.
You can find more information in our Shipping Policy.

3. Where is Virdano located?

Virdano operates from United Kingdom and offers a curated selection of products with delivery available throughout UK.

4. What should I do if my item arrives defective?

If your order arrives damaged or defective, we will replace it free of charge.
Simply contact our support team and return the item within 30 days.
Learn more in our Return Policy.

5. Can I cancel my order after placing it?

Yes — we allow cancellations within 24 hours of placing your order.
If you need to cancel, please contact our customer support team as soon as possible.

6. What is your return policy?

We offer an easy and customer-friendly return process.
Details are available in our Return Policy.

7. When will my refund be issued?

After we receive and inspect your returned item, we will process your refund.
Refunds typically appear on your original payment method within 7 days.
For more information, see our Refund Policy.

8. Do your products come with a warranty?

Yes — all products include a 30-day warranty.
You can find the full warranty information in our Return Policy.

9. How can I reach customer support?

You can contact us through the Contact Us or by emailing info@virdano.com.
We are happy to help with any questions or concerns.

10. Do you ship internationally?

At the moment, we only ship within United Kingdom.
We plan to expand our shipping areas in the future.

11. Do you have a physical store?

We operate exclusively online, which helps us offer competitive pricing and a wide assortment of products.

12. Can I place a bulk or wholesale order?

Yes — we accept bulk orders for businesses or organizations.
Please contact our support team for more information.

13. How can I exchange a product?

For exchanges such as size or model changes, please follow the instructions outlined in our Return Policy.

14. How do I track my order?

You can track your order using the Track Order Page on our website.
Enter your order number and email address to check real-time updates.

Contact Information

Store Name: Virdano
Address: 1 New Elm Rd, Manchester M3 4JH, UK
Email: info@virdano.com
Phone: +447401145641
Customer Service Hours: Monday–Sunday, 9:00 AM – 5:00 PM (GMT)
Response Time: We aim to respond to all customer inquiries within 24 - 48 hours.